Salesforce Public Sector Solution

Arora Infotech is a specialist Salesforce Public Sector Solutions (PSS) and GovCloud integrator, delivering secure, compliant, and mission-critical digital platforms for state agencies, cities, universities, and regulatory bodies.

We do not deliver generic CRM projects.
We build end-to-end government operating systems on Salesforce — handling grants, benefits, licensing, inspections, investigations, compliance, and citizen services at scale.

Our PSS practice is led by 28+ years of enterprise IT leadership and 15+ years of Salesforce architecture experience, with live statewide deployments across North Carolina, Indiana, Ohio, Vermont, California, and major U.S. cities

What We Deliver on Salesforce PSS

1. Grant Management & Program Administration

We design and implement fully digital grant platforms that manage:

  • Applications & eligibility

  • Reviews, scoring & approvals

  • Financial tracking & fund disbursement

  • Progress, milestones & compliance reporting

  • Audit-ready document management

Arora Infotech led statewide Grant Management platforms on Salesforce GovCloud and PSS, migrating legacy systems and automating entire grant lifecycles for education, workforce, and emergency programs

2. Licensing, Permitting & Inspections

We deliver end-to-end regulatory platforms that support:

  • Permit & license applications

  • Automated approvals and renewals

  • Field inspections (mobile-ready)

  • Violation tracking & enforcement

  • Notices, compliance & re-inspection workflows

Our teams implemented Salesforce Licensing & Permitting and Inspections & Assessments modules for cities and states, cutting processing times by 30–40% and improving auditability and compliance

3. Investigations, Case Management & Social Programs

Arora Infotech implements Salesforce Justice, Investigative Case Management, Benefit Management, and Social Program modules to support:

  • Intake, triage & investigation

  • Case lifecycle management

  • Eligibility & benefits

  • Appeals, hearings & outcomes

  • Compliance & reporting

These platforms are deployed across state departments of taxation, health, workforce, and social services

4. Citizen, Applicant & Partner Portals

We build Experience Cloud portals for:

  • Grant applicants

  • Businesses & license holders

  • Citizens

  • Inspectors & agencies

  • Universities & workforce partners

These portals support self-service applications, document uploads, status tracking, and communications, drastically reducing call volume and manual processing

5. GovCloud Security, Compliance & Architecture

Arora Infotech delivers FedRAMP-aligned, GovCloud-ready architectures including:

  • Salesforce Government Cloud & PSS

  • Shield Platform Encryption

  • Field-level security & role-based access

  • SSO, MFA, and identity federation

  • ITAR, HIPAA, and FERPA-aligned data controls

  • Disaster recovery & audit readiness

Our architects have designed and operated high-availability, multi-AZ Salesforce environments supporting millions of public records

6. Data Migration & Legacy Modernization

We are trusted to modernize the hardest government systems:

  • Mainframe, Oracle, SQL Server, Munis, custom databases

  • Scanned documents, PDFs, images, attachments

  • Historical compliance and financial records

We deliver full reconciliation, validation, and audit-safe migrations, ensuring agencies never lose historical or regulatory data

7. Integrations Across Government Systems

We connect Salesforce PSS to:

  • Finance & ERP (SAP, Oracle, Munis)

  • Medicaid & benefits systems

  • Student Information Systems

  • Document management (Laserfiche, SharePoint)

  • Data platforms (Snowflake, Tableau, AWS, Azure)

Using MuleSoft Anypoint Platform, we deliver secure, API-driven, real-time data flows across the entire government ecosystem

Why Arora Infotech for Salesforce PSS

Arora Infotech combines enterprise-grade architecture with deep public-sector execution:

  • 28+ years enterprise IT leadership

  • 15+ years Salesforce architecture

  • GovCloud, PSS & Education Cloud specialists

  • Delivered statewide systems across multiple U.S. states

  • Experts in compliance, grants, inspections, and regulatory workflows

We don’t just implement Salesforce.
We help governments run programs, manage public funds, enforce regulations, and serve citizens digitally — at scale, securely, and with full auditability.