Salesforce Experience Cloud

Salesforce Experience Cloud – Arora Infotech

Arora Infotech helps organizations build secure, branded, self-service digital experiences using Salesforce Experience Cloud—connecting citizens, students, customers, partners, and employees directly to their Salesforce data and workflows.

We don’t just create portals.
We build mission-critical digital front doors that enable users to apply, submit documents, track status, collaborate, and get support in real time.

Experience Cloud becomes the engagement layer on top of your Salesforce CRM, Public Sector, Education, and Marketing platforms.

What We Deliver

1. Citizen, Student & Customer Portals

We design portals that allow external users to:

  • Submit applications, cases, or service requests

  • Upload documents, photos, and supporting evidence

  • Track status and receive notifications

  • Communicate securely with agency or institution staff

  • View approvals, payments, and compliance history

These portals dramatically reduce manual processing, call volume, and turnaround time while improving user satisfaction.

2. Partner, Employer & Vendor Portals

We create Experience Cloud sites for:

  • Employers and workforce partners

  • Grant sub-recipients and vendors

  • Licensing partners and contractors

  • Healthcare and education networks

Partners can register, submit information, manage profiles, upload compliance documents, and collaborate—all securely inside Salesforce.

3. Integrated with Salesforce Workflows

Experience Cloud is fully integrated with:

  • Salesforce Public Sector Solutions

  • Education Cloud

  • Sales & Service Cloud

  • Marketing Cloud

  • Grants, licensing, inspections, and case management

Every form, upload, and request submitted through the portal automatically flows into Salesforce workflows, approvals, and reports.

4. Secure, Role-Based Access

Arora Infotech designs Experience Cloud sites with:

  • Role-based access control

  • Data visibility rules

  • Field-level security

  • SSO, MFA, and identity federation

  • FERPA, HIPAA, and government-grade data protection

Users see only what they are allowed to see, even when multiple agencies, schools, or programs share the same Salesforce org.

5. Mobile-Ready & Accessible

All portals are:

  • Fully responsive (mobile, tablet, desktop)

  • WCAG 2.1 compliant

  • Optimized for public-facing users

  • Designed for high-volume traffic

This ensures every user—citizen, student, or partner—can access services easily from anywhere.

6. Automation & Notifications

We automate:

  • Application acknowledgements

  • Status updates

  • Approval and rejection notices

  • Missing-document reminders

  • Re-inspection and compliance alerts

These are delivered through email, SMS, and in-portal notifications powered by Salesforce and Marketing Cloud.

Why Arora Infotech for Experience Cloud

Arora Infotech brings enterprise architecture + user experience design + Salesforce deep expertise into one delivery model.

We help organizations:

  • Digitize public and student services

  • Reduce operational workload

  • Improve transparency and trust

  • Increase engagement and satisfaction

  • Ensure compliance and security

We don’t just launch portals.
We create secure digital ecosystems that connect people, processes, and data across your Salesforce platform.